The Experts in Survey Data Collection
Why We’re In Business
There is a significant gap in the world of survey data collection between customer expectations and vendor delivery. Most vendors fall short in customer confidence by spotty communication. Business Survey Solutions sets up weekly phone meetings and communicates regularly to ensure the project always remains on track. The data are secure, schedules are met and execution is flawless. Business Survey Solutions “minds the gap” and then eliminates it through constant vigilant communication, security, delivery, timeliness and cost.
How We Do It
Let’s face it, data collection is dirty work and not meant for either highly trained researchers or business executives who thrive on the data. We take on the responsibility and make sure the complete survey process is done flawlessly.
We take advantage of our 25 successful years consulting and supervising survey programs to find the right data collection supplier and then oversee each project to ensure we meet the value proposition. Our team strives for perfection.
The core services for surveys are mail design, web design, printing, match mailing, receiving, scanning, key entry of open ends and reporting. We also have partners who provide overall research design, questionnaire design, list management, panels, online focus groups, and data analytics.
Business Survey Solutions provides flawless survey project management, ironclad security, and constant communication at an affordable price.
Flawless Project Management
We oversee every phase of your program to ensure we meet and, hopefully, exceed expectations. This means we will spell out in detail each process, develop a schedule with responsibilities for each step and pledge to meet or exceed your expectations. Our day-to-day project manager embraces communication by scheduling weekly meetings and informing you prior to every milestone event. Flawless execution is achieved by both parties working diligently together as a team.
Security is always a top priority. Our vendors all have high security designations and implement a series of procedures to guarantee total protection.
The most prevalent downfall of survey vendors is the lack of communication. We address communication head-on before it becomes an issue by scheduling regular communication and documenting all processes and changes before proceeding. Constant contact leads to a smooth process from beginning to end.
On every project, we thoughtfully design an efficient methodology to get a high response rate. Business Survey Solutions works together with each client to create a value-based pricing structure that works the project budget.
Why Choose Business Survey Solutions?
The survey data collection process generally falls short in these key areas: value-based pricing, communications, execution, and schedule. That is why we formed an agency to find the right expert data collection company and then help manage the process to meet their needs. Constant contact goes a long way to affording our clients… a good night’s sleep.
Achieving Optimal Survey Response
Now more than ever, there is a substantial problem getting individuals to respond to surveys whether the method is web, mail or phone. Spam has put a huge damper on people’s willingness to accept the survey process.
Through the use of promotion, incentives and communication, we can help overcome obstacles and generate relatively high response.
Our Managed Data Collection Value-Adds
- Business Survey Solutions oversees the project and uses an outstanding survey data collection company to execute the program
- Setup regular weekly phone call to discuss actions, changes and future events
- Project manager is in constant communication with the client contact
- Call client to get ok before proceeding on printing and mailing
- Any program changes will be documented in an email and signed off by the client
- After receiving completed surveys at the assigned cut-off date, re-send surveys to non-respondents
- Typical response rate from the two mailings-45%
- Project manager calls the client to discuss the reports and ensure total satisfaction
Meet Kirk Michelson
Business Survey Solutions was founded by Kirk Michelson. Kirk has worked in the survey field for 25 years, having consulted, sold and managed surveys for Allina, American Express, Blue Cross Blue Shield, Chrysler, Dick’s Sporting Goods, Ford, Fortis, Mazda, Medica, Medtronic, Miller, Ohio State University, State of Minnesota, TJMaxx, UnitedHealth, United Airlines, University of Minnesota, Walgreens, and Wendy’s.